Frequently Asked Question

Our office and kitchen are open for order EVERYDAY from 9 am to 6 pm (Monday to Friday) and 9 am to 3 pm (Saturday and Sunday). We can be contact for order via Phone Call, Whatsapp, Line ID, and Website. Call us at +62878 8080 2836 For Whatsapp at +6287 8080 2836 For Line, please kindly add us at @cloudninecakery. Do not forget to include “@” sign for its Line ID. For oder via email, please use specific request written as its subject: Hampers, Custom Creations, etc and please send it to cloudninecakeryy@gmail.com For Website, as simple as clicking the preferred cake and get it deliver by just register your email account to www.cloudninecakery.com
All media will require, you to fill in a simple order form and we will happily deliver it in the date and time as requested :)
It is just one click to the Sign in page in the right corner of the page and just fill in some information form for those first timer and for those that has subscribed just fill in the password. And you are ready to order any dessert that are desire.
Your can order during our operational hours but it is best to order at least 1 (one) day before the arrival time requested. For any customization, we will need your order to be placed minimum 3 (three) days before the requested day and time of arrival. We are also open for orders that area placed the same day of the delivery day with at least 5 (five) hours before the arrival time.
For all orders, for now we can only accept payment through bank transfer (Bank Central Asia and Mandiri). For all transaction report, please kindly contact us via Whatsapp +62878 8080 2836 or reply our email cloudninecakeryy@gmail.com
Yes! We are very happy to create it for you. Wording are available in banner or writing in booth 15 and 20 cm cake.
Any customized creation required detail work and extra craftsmanship, so it is highly recommended to order at least 7 days before the arrival time. As we will contact you as soon as we received your desire design via E-mail to cloudninecakeryy@gmail.com. We are very happy to receive any references of image for our guidance so we can fulfill your level of satisfaction.
We are open for any collaboration for food and beverages industries. Please just send request via email with subject “Collaboration” to our e-mail:cloudninecakeryy@gmail.com
We are open for any catering services opportunities with selection of menu same as it display in our Order tab. Please contact us at +62 878 8080 2836 or E-mail us with subject “Cater” to cloudninecakeryy@gmail.com for more info.
Yes, you can. We deliver EVERYDAY from 8 am to 6 pm in Jakarta, Depok, Tangerang, Bekasi radius. There will be additional cost for delivery fees per area:
Depok Rp.15.000,-
Jakarta Rp. 30.000,-
Tangerang Rp. 30.000,-
Bekasi Rp. 50.000,-
Karawaci Rp. 45.000,-
For now, our cookies variations are the only one that can be mail to other city because the other varieties are to fragile. For the delivery fees that will be charge, we will kindly let you know since we are using other party to delivery your goods.
No, our cookies only contain sugar, butter, flour, eggs, chocolate or raisin.
Most of our product still consist of eggs, soy, butter, and milk.
If there is specific requested regarding specific allergies, please contact us for any consultation. We will try our best to alternate raw material for minimum 5 item of cookies or cakes order.
Until now, we are have not recreate such category for diet requirement.
For huge amount of items of order, we are available for any consultation. We will try our best to alternate raw material for minimum 5 item of cookies or cakes order.
It will be best to place your cookies and softbaked cookies in areas that are dry and without any direct sunlight. Make sure the lid is always is close.
For softbaked, it is best serve while it’s hot. We recommended you to reheat it for 2 minutes or bake in low heat for 5 minutes before serving.
We recommended you to store your cakes with the box for maximum 2 hours at room temperature. You can also store your cakes for 7 days in the refrigerator chiller or 10 days in the freezer.
We recommended you to store your shots with the box for maximum 7 hours at room temperature and 2 weeks in the refrigerator. Best serve when the shots is cold and the milk is warm.
We recommended you to store your cakes with the box for maximum 4 hours at room temperature and 7 days in the refrigerator chiller.
It is always best to enjoy the day of the delivery up to 3 days. Always remember to reheat to get maximum satisfaction.
All of the dessert and cakes are best enjoy 3 days after delivery time.